Which of the following would be most effective as a leading metric for a Management of Change program?

The effectiveness of a leading metric for a Management of Change (MOC) program is closely tied to its ability to reflect proactive measures and potential issues that could arise from changes in processes or equipment.

The choice of using the percentage of work orders or requests that were misclassified as replacement-in-kind is particularly insightful because it directly relates to the clarity and effectiveness of the change management process. Misclassifications can indicate a lack of proper understanding or adherence to the guidelines of MOC, which could lead to significant safety risks if changes that should be evaluated more rigorously are instead treated as simple replacements. This metric allows management to measure how well the staff is implementing MOC processes and to identify areas that need additional training or resources.

In contrast, while completed audits, frequency of training sessions, and costs of safety equipment can provide valuable information about safety practices and compliance, they are less direct measures of the effectiveness of the MOC process itself. These metrics might reflect past performance or safety culture but do not specifically indicate ongoing compliance with MOC protocols or the potential risks associated with changes. Therefore, tracking the percentage of misclassifications provides a more actionable insight that can drive improvement in safety management practices related to change.